Refund policy

We hope you are happy with your purchase. However, if you wish to return your item, you have the right to do so within 14 days of receiving your order.

Returned items must be unused and in their original condition. All original protective coverings, tags, packaging, and any accessories included with the product must be returned. The product may only be handled to the extent necessary to inspect its nature, characteristics, and appearance, as would be possible in a physical store.

If you wish to return an item, please contact our customer service team at deloriabags@gmail.com. We will provide you with return instructions as soon as possible.

The cost of return shipping is the responsibility of the customer. If required, we will provide return instructions and a return shipping label. The return shipping cost will be deducted from the refund and is equal to the original shipping fee paid when placing the order.

Once we have received and inspected the returned item, we will process the refund as soon as possible. Refunds will be issued to the original payment method.

If the returned item is not in its original condition, shows signs of use, or is missing any original parts or accessories, we reserve the right to refuse the return or reduce the refund amount to reflect the loss in value of the product, in accordance with applicable consumer protection legislation.

If a return does not meet our return conditions and the customer wishes to have the item sent back, the cost of re-shipping the item will be the responsibility of the customer.